Frequently Asked Questions
NO, absolutely not. Never, ever!
Yes you can. If you have a coupon code, please enter it at the time of checkout in the box provided. Remember to UPDATE your cart for the coupon to take effect and approve validity. Some codes will have limited usages and some will have to be used within predetermined timeframes.
We currently ship to UK, France, Sweden, Germany and Norway.
Shipping is 3.00GBP Flat fee. You will qualify for free shipping when you spend 30.00GBP or over in a single transaction.
Typically, UK orders will be delivered within 4 working days, for orders placed before 3pm, EUROPE orders will be delivered within 5 working days, for orders placed before 3pm.
Yes, you can. In the unlikely event that a product is damaged, you may return it for a refund within 14 days from the date of purchase. When ordering, please choose your product shades carefully, as we cannot offer refunds for incorrect colour choice. If you have any questions regarding shades, ingredients, or application, please contact us before placing your order. To begin the return process, please email: firstname.lastname@example.org *Please note that only products purchased online from our website will be accepted for return. We regret that we cannot accept exchanges. Proof of purchase will be required.
Regrettably, we cannot ship to PO box addresses, we can ship to street addresses only.