Frequently Asked Questions
Can I use coupon codes on this site?
Yes you can. If you have a coupon code, please enter it at the time of checkout in the box provided. Remember to UPDATE your cart for the coupon to take effect and approve validity. Some codes will have limited usages and some will have to be used within predetermined timeframes.
Where do we ship to?
We currently ship to United Kingdom, France and Germany.
What are the shipping costs?
Shipping is 3.00GBP Flat fee. You qualify for free shipping when you spend 30GBP or over in a single transaction.
How long will it take for my products to be delivered?
Typically, UK orders will be delivered within 4 working days, for orders placed before 3pm, Europe orders will be delivered within 5 working days, for orders placed before 3pm.
Can I return any products that if I am unhappy with them?
Yes, you can. In the unlikely event that a product is damaged, you may return it for a refund within 14 days from the date of purchase. When ordering, please choose your product shades carefully, as we cannot offer refunds for incorrect colour choice. If you have any questions regarding shades, ingredients, or application, please contact us before placing your order. To begin the return process, please email: firstname.lastname@example.org *Please note that only products purchased online from our website will be accepted for return. We regret that we cannot accept exchanges. Proof of purchase will be required.
Will you deliver to Post Office box addresses?
Regrettably, we cannot ship to PO box addresses, we can ship to street addresses only.